Delivery & Shipping Policy
Products purchased through ECOTOYS.AE will be sent to your delivery location via courier unless the customer and Swiesner Trading LLC (Ecotoys) hereafter referred to as ‘Company’ have mutually agreed that the customer will collect the products from the Company’s office or warehouse. Delivery will be made to the address provided by the Customer and the Customer is responsible for any losses in the event a wrong delivery address or wrong phone number is provided during the purchase process.
Products will be shipped to the customer within 3 working days of receiving the confirmed order and payment through the website and if this is not possible, the Company will notify the customer immediately at which point the customer either agrees to wait until the products are available or asks for a refund which will be processed by the Company through the original mode of payment. For UAE deliveries, customer will receive the goods in 7 working days. For GCC deliveries, customer will receive the goods in 10 working days. Delivery timings and fees may vary for remote areas.
Within the UAE, all orders above AED 250 qualify for free shipping and all orders below AED 250 will be charged a fee of AED 20. For deliveries outside the UAE, the customer is responsible for all customs duty, taxes and other government related charges and the Company shall bear no cost in this regard. At this time, we only provide delivery within the UAE. Delivery to other GCC countries will be provided in due course as part of our company’s expansion plans. ECOTOYS.AE not cater to clients and will not deliver outside the GCC.